Scope of Support for Maintenance + Support Plans
Here's a quick reminder of all the things we can do for you and your website:
Content Edits
Publishing blog posts and new pages from provided Word or Text documents
Adding / Removing / Editing text on posts, pages, products, etc.
Uploading provided JPG and PNG images and adding to pages
Cropping / Resizing images within the WP Dashboard
Adding provided Yoast keywords, titles, snippets, etc
Adding / Removing / Editing menu items
Configuring pop ups, notification bars, and slide-in features based on provided text, images, and examples
Create / update image galleries
Edit page slugs
Adding / Removing / Editing users
Upload PDFs
Adjust widgets
Setting Adjustments
Updating theme options
Adding redirects
Add / Remove / Edit form fields
Edit templates made from visual editors (such as Beaver Builder, Elementor, Divi, etc)
Installing simple plugins from the WordPress repository
Requests That Will Take Us a Bit Longer
Custom CSS / JS
Performance / Page-speed related adjustments based on GT Metrix reports
Performing search and replaces
Adding code snippets through WP hooks
Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
Minor troubleshooting involving plugin and theme compatibility
Installing tracking codes (i.e. Google Analytics)
Testing contact forms and checkout workflows
Out of Scope
Graphic design changes (Things like creating graphics or editing images beyond simple resizing / cropping)
SEO and Analytics strategy, review, or consulting
Writing or providing copy for posts, pages, products (including Cookie Permissions and Privacy Policies)
Host-related optimization
Purchasing plugins, license keys, or extensions functionality)
Build-outs and plugin / theme development, including the build-out of new major functionality on an existing site (i.e. setting up an online store, rebuilding existing content through a different page builder, or custom coding a new plugin to provide new functionality),
Interacting with third-party vendors, including the host, email provider, a plugin / theme’s support team, etc.